The MENA-born enterprise voice AI startup, HeyBreez has raised $2.5 million in an oversubscribed Seed funding round as it moves to strengthen its technology and expand its growing presence across global markets.
The round was led by Lunara Partners, with participation from Jabbar Group, DASH Ventures and prominent angel investors, bringing the company’s disclosed funding to $3.8 million following a $1.3 million pre-Seed round in January 2026.
Founded in 2025 by Karim Malhas and headquartered in Delaware, HeyBreez is building infrastructure that enables businesses to deploy and manage AI-powered voice agents at scale.
The company says its platform is already processing more than one million calls every month across MENA, Europe, the United States and Latin America.
According to founder and CEO Karim Malhas, “Everyone in this market helped companies make the call. No one helped them run the operation behind it.”
What to know about HeyBreez
Founded by Karim Malhas in 2025, HeyBreez is an enterprise voice AI infrastructure company designed to help organisations use artificial intelligence to handle large volumes of telephone conversations.
Although AI voice agents can already understand speech, generate responses and conduct increasingly natural conversations, HeyBreez focuses on the operational systems required to make such technology useful to businesses at production scale.
The company is formally headquartered in Delaware, United States, with offices in Amman and Dubai, while maintaining a strong commercial focus on the Middle East and North Africa.
Its platform supports telephony, callbacks, retries, follow-ups, branching customer journeys and integrations with other business systems.
In simple terms, HeyBreez provides the infrastructure surrounding an AI voice agent, allowing businesses to automate not only the conversation itself but also the activities that happen before, during and after a call.
The infrastructure behind AI-powered calls
The company’s central proposition is that creating an AI agent capable of speaking to a customer is only one part of the challenge facing businesses.
Once an AI voice agent is deployed, companies still need systems to determine who should be called, what happens when a customer does not answer, when a follow-up should occur, how callbacks are scheduled and how information from the conversation is connected to other business processes.
HeyBreez is designed to manage these activities through what it describes as the “operational layer” of enterprise voice AI.
Its platform handles retries, callbacks, follow-up logic, branching journeys, telephony and integrations, helping businesses turn individual AI conversations into structured workflows.
Malhas explained the company’s approach by saying, “That is the hard part, and what we built for from day one.”
This positioning places HeyBreez in a part of the voice AI market focused on reliability, scale and business operations.
More than one million calls processed every month
HeyBreez says its technology is already demonstrating significant commercial traction, with its platform processing more than one million calls in a single month.
Individual customer campaigns can also reach 10,000 calls in a day, highlighting the scale at which businesses are beginning to deploy voice AI for customer-facing operations.
The company serves four broad customer categories, enterprises that require dedicated support, agencies and resellers that build services on top of its infrastructure, individual developers and small businesses using self-service plans, and regional AI companies that integrate HeyBreez technology into their own products.
Its technology is being applied across sectors where voice remains an important communication channel, including banking, healthcare, logistics, hospitality and customer experience.
The company also supports multilingual voice workloads, an important capability for businesses operating across diverse markets and languages.
Why MENA and Arabic voice AI matter
While HeyBreez is designed for global deployment, the Middle East and North Africa remain an important part of its growth strategy.
The company sees increasing demand for Arabic-language voice automation as businesses across the region look for ways to improve customer service and automate repetitive telephone interactions.
Its strategy also aligns with growing requirements around sovereign cloud infrastructure and data residency, particularly in Gulf markets where governments and major corporations are placing greater emphasis on how and where sensitive data is stored and processed.
HeyBreez says Arabic is “now getting the voice infrastructure it deserves,” while positioning its platform to operate beyond the region.
The startup has also developed partnerships with Arabic.ai and Xaia, which serve as solutions integration partners and resell HeyBreez to enterprise customers.
These partnerships could allow the company to enter new markets and industries without having to establish every customer relationship independently.
$2.5m funding to accelerate global expansion
The latest $2.5 million Seed investment will be directed towards strengthening HeyBreez’s platform infrastructure, accelerating product development, expanding its workforce and supporting sales growth across the Middle East, Europe, the Americas and Asia-Pacific.
The round follows the company’s $1.3 million pre-Seed funding announced in January 2026, bringing its disclosed funding to $3.8 million within a relatively short period.
Lunara Partners, which led the latest round, said the company had addressed an important gap in the voice AI market by focusing on the operational challenges surrounding AI conversations.
“Every platform in this market solved the conversation. Almost none solved the operation around it,” said Murad, Co-Founder and Managing Partner of Lunara Partners.
With its growing call volumes, expanding customer base and international ambitions, HeyBreez is betting that the next phase of enterprise voice AI will depend not only on making machines speak like humans, but also on building the infrastructure that allows businesses to manage those conversations reliably at scale.
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